Supporting The Fight agents COVID-19

Bookings

  Please ensure that you email the property your Essential Services Certificate in order to allow us to accept your booking. At the time of check-in you will be required to produce this documentation for verification purposes, as well as adhere to the COVID-19 check-in protocol. Please feel free to contact the team  for any further information or assistance.

  The COVID-19 protocol that we have put in place in at Bonamanzi Game Reserve is for the safety and reassurance of staff and guests. This protocol is outlined below,

The COVID-19 protocol includes but is not limited to:
     

Screening of guests

on arrival has become necessary in accordance with the national state of disaster pronounced by President Cyril Ramaphosa on 15 March 2020. Therefore, in order to prevent an infected person from checking into the hotel guests will be required to: • complete and sign a questionnaire
• allow their temperature to be scanned with a thermal scanner If a guest’s temperature falls within the normal range and they do not show any symptoms they will be required to sanitise their hands and proceed to check-in. If a guest’s temperature is high (actual temperature at screening should not exceed 37.5 degrees Celsius) and/or they have symptoms of the virus they will be disallowed to check-in and will be referred to a medical facility.

Educating staff

(ongoing) on what the virus is; where the disease outbreak began; ways in which it is transmitted; symptoms to look out for; and daily measures to prevent contamination and spread of viruses in personal, operational and guest spaces.

Guest Hand Sanitisers

Guest hand sanitisers:- (alcohol based) are placed in easy reach of guests in public areas of the hotel with a notice encouraging regular use.

Personal Hygiene

Personal Hygiene:- is being reiterated, including the importance of washing hands frequently and thoroughly; avoiding touching eyes, nose and mouth; practicing respiratory hygiene (sneezing and coughing into a tissue that is safely discarded or the crook of the elbow), and avoiding touching one’s face;

Regular Routine Cleaning

Regular routine cleaning:- of public areas such as restrooms, restaurants, table tops, counters, hand rails, door knobs, back office surfaces and front desk surfaces are wiped down on a regular routine throughout the day.

Sanitisers for security officers

Sanitisers for security officers:- at our Lodge have also been issued to ensure hygiene for themselves as well as all our arriving guests.

Protective wear

Protective wear:-such as protective gloves (and face masks as required) are issued to housekeeping and public area Guest Service Attendants when on duty.

Avoiding Close Contact

Avoiding close contact with anyone who is coughing, sneezing and feverish. Anyone showing symptoms of respiratory illness to be reported to the hotel’s general manager for further action to take place, such as contacting the NICD hotline. The NICD Hotline is available to all staff and guests. In the event that anyone feels ill after travelling from countries with coronavirus, the South African Department of Health advises first phoning the National Institute of Communicable Diseases (NICD) helpline rather than going straight to a medical facility, to prevent potential contamination. The NICD hotline number is 080 002 9999. While no one can predict the path of this virus, we are continuously monitoring developments and doing all we can to reduce the risk of potential contamination or spread of disease. We thank you for choosing to stay at Bonamanzi and look forward to delivering on our service excellence promise. 

Thanks you from all of us at Bonamanzi