Customer Privacy Policy
Privacy Notice
Guide to Contents
- Introduction
- What is Personal Information
- Where and When We Collect Personal Information
- When We Will Process Your Personal Information
- When We Will Process Your Special Personal Information
- What Information We Collect and How We Use It
- How We Share Your Information
- Your Rights and Obligations
- Changes to Our Policy
- Other Important Information
- Contact Information
1. Introduction
In this document, references to "Bonamanzi Game Reserve Pty Ltd", "we", "us", or "the Group" refer to Bonamanzi Game Reserve Pty Ltd and its subsidiary companies.
Bonamanzi Game Reserve Pty Ltd recognises its accountability in terms of the Protection of Personal Information Act (POPIA), other privacy protection legislation, and their regulations to all clients, suppliers, service providers and third parties.
We collect personal information from clients, suppliers, service providers and third parties in order to conduct our business operations.
To maintain trust with our stakeholders, we are committed to complying with both the spirit and the letter of POPIA and always acting with due skill, care and diligence when handling personal information.
2. What is Personal Information
According to POPIA, personal information means information relating to an identifiable, living natural person and, where applicable, an identifiable juristic person, including but not limited to:
- Race, gender, sex, pregnancy, marital status, nationality, ethnic or social origin, colour, sexual orientation, age, physical or mental health, disability, religion, belief, culture, language and birth.
- Education, medical, financial, criminal or employment history.
- Identifying numbers, symbols, email address, telephone number, location data, or online identifiers.
- Biometric information.
- Personal opinions, views or preferences.
- Correspondence sent by the person revealing contents of communication.
- Views or opinions of another individual about the person.
- The person's name when it appears with other personal information.
3. Where and When We Collect Personal Information
Information You Provide to Us
Clients
- Direct communication
- Online quote request forms
- Purchase orders
- Contracts
Suppliers
- Invoices
- Contact details
4. When We Will Process Your Personal Information
We will only process your personal information for lawful purposes if:
- You have given consent.
- A person legally authorised by you or a court has provided consent.
- It is necessary to perform a contract with you.
- The law requires or permits it.
- It is necessary to protect legitimate interests.
- You are a child and a competent person has consented on your behalf.
5. When We Will Process Special Personal Information
Special personal information includes:
- Religious or philosophical beliefs
- Race or ethnic origin
- Trade union membership
- Political beliefs
- Health information
- Biometric information
- Criminal behaviour relating to offences
We process special personal information only when:
- You have provided consent where required.
- It is necessary to exercise legal rights or obligations.
- It is required for public interest legal obligations.
- It is required for historical, research or statistical purposes.
- You have made the information public.
6. What Information We Collect and How We Use It
Clients
Purpose:
- Invoicing
- Debit orders
- Service delivery
- Contact purposes
- Audit and record keeping
- BEE compliance
Data Elements:
- Business registration number
- VAT number
- Business name
- Banking details
- Title
- Name and surname
- ID number
- Physical and postal address
- Province
- Contact numbers
- Email addresses
- Business sector
Service Providers / Suppliers
Purpose:
- Purchase orders
- Contact purposes
- Audit and record keeping
- BEE compliance
Data Elements:
- Name
- Bank details
- Contact numbers
- Address
7. How We Share Your Information
Third Party Service Providers
- Provident fund administrators
- Guest houses
- Event organisers
- Trophy designers
- Regulatory bodies
- Law enforcement agencies
- Government agencies
- Merchandise designers
Legal Disclosures
We may share your information where required by law, legal process, or to protect the rights and safety of you, us or others. We may notify affected parties where appropriate unless prohibited by law or court order.
8. Your Rights and Obligations
Data Retention
We retain personal information while it is required to provide services or where we are legally obligated to retain it. Certain information may be retained after the end of a business relationship to comply with legal obligations, resolve disputes, or prevent fraud.
Your Rights
- Request access: Ask what information we hold and request a copy.
- Correct information: Request correction of inaccurate information.
- Delete information: Request deletion where applicable.
- Object to processing: Object where processing is based on legitimate interest or marketing.
- Restrict processing: Request suspension of data processing.
Access requests can be sent to: gm@bonamanzi.co.za
9. Changes to Our Privacy Notice
We may update this privacy notice when legislation changes or our services evolve. Where material changes occur, we will notify users through our services or other appropriate channels.
Continued use of our services after updates indicates acceptance of the revised privacy notice.
10. Other Important Information
Security
We implement appropriate security measures to protect personal information from unauthorised access, loss, alteration, or disclosure.
Transborder Information Transfers
We do not share personal information across international borders.
11. Contact Information
General Queries:
Email: gm@bonamanzi.co.za
Information Officer:
Richard Grantham
Email: grantham@iafrica.com
The Information Regulator
Woodmead North Office Park
54 Maxwell Drive, Woodmead
Johannesburg
POPIA Complaints: POPIAComplaints@inforegulator.org.za
PAIA Complaints: PAIAComplaints@inforegulator.org.za
General Queries: enquiries@inforegulator.org.za